We make getting the right products for your aquarium the easiest we can. If you purchase an item that won't work for your fish tank let us know and we will get one to you that will.
Returns must be processed and requested within 14 days after confirmation of receiving the item. Items purchased and that are to be returned must meet all these requirements; Factory sealed in original packaging, not used or damaged in anyway, and all parts/pieces/manuals included.
Opened, used, or factory seal broken on the product will be refused for a refund. Shipping charges are charged to the customer, if the purchase qualified for free shipping actual shipping charges will be deducted from the refund amount. It is also the customers responsibility for shipping charges back to Saltwater Aquarium Reef Supplies.com when returning the product.
Returns are subject to a 10% restocking fee, so please ensure your order is correct before purchasing. Make sure that you order the correct items and please contact us with any questions before ordering.
With Flat Rate Shipping $6.99 - Returns will be processed same as above. If order qualified for free shipping we will take the exact shipping cost paid by us and subtract that from the refund total. Refunds on returns will be fully refunded minus the actual shipping cost. This cost of shipping is usually higher than the $6.99 flat rate charge, and we will let you know actual total refund before returning the product.
It will take 2-3 business days for the return to be processed once Saltwater Aquarium Reef Supplies.com receives the product. If paying with a credit card it may take up to 3 business days after the return period for your refund to appear on your account.
Return options: Store credit, Refund, or Exchange of product.
Refunds of your purchase must be refunded to the original way of your purchase. (Ex: Payment with Credit Card is refunded to same Credit Card when order was purchased)