Always inspect your shipment prior to signing for it. We recommend completely removing your shipment from its containers, regardless of the condition of the box, and inspecting it thoroughly. If there is damage, contact Dallas Aquarium Experts immediately, take photos, and make a note of the damage on the delivery receipt or decline delivery. By signing the delivery receipt, you are agreeing that you accept the product in its current condition.
Aquariums, stands, and canopies may be returned (new, unused, refused only), but the customer will be responsible for the original actual freight charges defined as delivery charges, fees, and insurance for ordered product(s) to be shipped from our Arlington, Texas warehouse to your delivery address. In addition, the applicable freight costs to return the item, plus a 15% restocking fee, based on the original total purchase price. Freight costs can range from $350-$1,500+, depending on what is ordered and the delivery address.
Please ensure that you order the correct items and contact us with any questions prior to purchasing. Aquarium cabinetry is custom built and stained per your order.
We ship to the continental US only.